Privacy Policy

Privacy Policy

Introduction

Welcome to https://patient-retention-programs.storysurge.net (hereafter referred to as ‘Patient Retention Programs’, ‘we’, or ‘our’). We prioritize your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from users accessing our website, services, applications, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services that you may access through links on our site. These entities have their own privacy policies, which we encourage you to review.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You sign up and use our applications as an authorized user.
  2. You visit and navigate through any of our websites linked to this statement.
  3. You receive communications from us, including newsletters, promotional emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal information for various purposes:

  • Account Information: This includes your username, email address, and password required for account creation and login.
  • Payment Details: We securely process payment information when you make transactions through our platform.
  • Financial Records: Some services may involve the collection of financial data for billing and accounting purposes.
  • Purchase History: Your purchase-related activities and preferences are tracked to enhance your user experience.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device IDs, are collected to provide personalized content.
  • Location Data: With your consent, we may access your location data for specific services or to tailor content based on your geographical preferences.
  • Feedback and Reviews: We collect feedback, survey responses, and product reviews to improve our services.
  • Social Media Information: When you interact with us on social media platforms, we may gather data from those profiles (with your permission) to personalize your experience.
  • Product Interaction Data: Details about how you interact with our products and services are tracked to provide relevant recommendations and support.

We obtain this data through direct user input, automated tracking technologies, and, in some cases, third-party sources who provide us with aggregated or de-identified information.

Cookies

Patient Retention Programs uses cookies to enhance your browsing experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, ensuring security, and providing core services.
  • Preference Cookies: They remember your settings and preferences for a personalized user experience.
  • Analytics Cookies: Used to analyze user behavior, track interactions, and compile statistical data to improve our platform.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which non-essential cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, or as required by law. Once the purpose is achieved, we securely delete or anonymize the information. For example:

  • Financial records are retained for tax and accounting requirements.
  • Purchase history may be kept for customer support and analytics.
  • User accounts remain active until deactivated by the user or necessary for legal compliance.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access confidential data.

Children’s Privacy

Patient Retention Programs does not knowingly collect or solicit personal information from children under 18 years of age. If you believe we have collected such data, please contact us, and we will take appropriate steps to delete it.

Your Rights

Depending on your location and applicable laws, you have certain rights regarding your personal data:

  • Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if inaccurate.
  • Erasure (Right to be Forgotten): In some jurisdictions, you have the right to request the deletion of your data.
  • Restriction: You may limit our processing of your data under certain circumstances.
  • Data Portability: You can obtain your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: You have the right to object to the processing of your data for specific or direct marketing purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or if you have any data-related queries, please reach out to our privacy team via the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests regarding privacy, data protection, or unsubscribing from communications:

  • Email: [email protected]
  • Address: Patient Retention Programs, [Your Address], [Postal Code]